Shipping policy

Shipping & Delivery

Last updated: 9 June 2026

1. Where we ship

We currently ship to all addresses within the United Kingdom (mainland England, Scotland, Wales, Northern Ireland, and Highlands & Islands).

2. Delivery options

Standard Delivery — Royal Mail Tracked

Estimated delivery: 3-5 working days after dispatch.
Fully tracked end-to-end.

Express Delivery

Faster delivery option available at checkout.
Fully tracked end-to-end.

3. Dispatch time

Orders placed before 14:00 UK time on a working day are usually dispatched the same day. Orders after 14:00 are dispatched the next working day. We do not dispatch on weekends or UK bank holidays.

4. Tracking your order

You will receive a dispatch confirmation email with your Royal Mail tracking number and a link to track the parcel. You can also track at any time by clicking the link in your order confirmation, or by entering the tracking number at royalmail.com/track-your-item.

5. Delays

If your tracking shows no updates for 5+ working days, or your parcel has not arrived by the latest estimated delivery date, please contact us at support@primerman-wear.com. We will open an investigation with Royal Mail (up to 5 working days) and either arrange a replacement or a full refund.

6. Missing items from a multi-parcel order

Larger orders may ship in separate parcels arriving on different days. If anything is still missing 5 working days after the first parcel arrives, contact us and we will investigate and resolve.

7. Wrong address

It is your responsibility to provide the correct delivery address at checkout. If your order is returned to us due to an incorrect address, we will refund the order minus original shipping costs, or you can pay a re-delivery fee.

8. Bank holidays

We do not dispatch or count UK bank holidays as working days for delivery estimates. Christmas / New Year cutoff dates are announced on our homepage in December.